Search results for “customer experience”
Ctrip ticketing revenue grows 41% to $515m aided by Skyscanner
11/02/2017|10:39:30 AM|
Ctrip's net revenue rose 42% to RMB 7.9 billion in the third quarter of 2017. Air tickets sold by the company's international unit continued to grow at a triple-digit percentage rate.
Ctrip leads AI and big data study for superior travel experience
10/26/2017|3:59:40 PM|
Ctrip studies 50TB data generated daily by its 300 million users to understand demographics, customer demands and travel behavior, strengthening capabilities in AI, big data and intelligent hardware.
"Direct sales" going up for Chinese carriers, but is it enough?
10/18/2017|9:02:02 PM|
Top carriers in China today have 40-45% sales coming in via "direct" channels. But this figure also includes selling inventory via OTAs. So this doesn't translate into owning the passenger for airlines.
Finnair boosts ancillary sales with omni-channel and predictive analytics
09/27/2017|7:04:48 PM|
After partnering Alipay on in-flight payment, working with TravelSky on GDS-based ancillary sales, Finnair plans to bring its chatbot to WeChat and leverage predictive analytics for ancillaries growth.
China's travel club Yuelvhui completes an angel round
09/21/2017|10:37:14 AM|
The business mode of Yuelvhui is to “expand lifestyle and travel IP on top of meeting basic travel demands”.
Blacklane acquires Solve to add airport concierge services worldwide
10/13/2017|11:46:17 AM|
Blacklane acquires Solve to extend to airport concierge services from professional driver sevices, helping travelers make full use of the time spent in airports.
TravelDaily Conference presents the 2017 China Travel Innovation Challenge
08/25/2017|11:22:27 AM|
Six travel firms are set to vie for the title of the most innovative travel product of the year at the 2017 China Travel Innovation Challenge on Sep 14 in Shanghai.
Ctrip Gourmet List joins forces with Alibaba's Koubei in catering services
09/28/2017|4:59:51 PM|
Ctrip Gourmet List will work with a myriad of domestic restaurants of Alibaba-backed Koubei to create a platform for integrating complementary food and destination activities.
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