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Search results for “touchpoints”
Top Chinese carriers confident of their FFP members staying loyal
06/04/2020
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9:08:15 AM
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Chinese carriers not only took initiatives to assure their loyalty program members about the utility of loyalty currency and membership benefits, but they also paved way for smaller non-air redemptions to subsidize member's shopping for essentials during the coronavirus crisis.
Consumers in China may resume some travel as lockdown measures ease
05/14/2020
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4:02:39 PM
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90% of respondents will prioritize domestic destinations—including short-to-medium distance trips (43%), the city’s immediate surroundings (24%) and long-distance trips (23%).
Expert’s Voice: Post Covid19 future of hotels and hospitality hinges on Chinese tourists
05/11/2020
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6:52:30 PM
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According to the China Tourism Academy, 84% of the Chinese outbound tourists are young and all under the age of 45.
Payments and guest experience: Eliminating the friction
04/21/2020
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9:12:03 PM
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Discussions in payments are less and less about cost savings but more about user experience.
Travel retail: Break old models to build new ones
03/23/2020
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12:10:00 PM
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Reinventing travel retail will bring about new opportunities despite the raging pandemic.
How travel companies rethink touchpoints to add value to customer journey
05/25/2018
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9:55:28 AM
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Companies should offer travelers tools that meet these minimum requirements: dynamic information, advanced design, integration with social media and seamless switching between different devices.
Chinese airlines and airports increase automation and AI investments
12/02/2019
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10:39:51 AM
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88% of Chinese airlines and airports have plans for programs or research involving AI by 2022 and are prioritizing virtual agents and chatbots.
Foreign airlines exploring diverse options for distribution in China
09/30/2019
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2:27:23 PM
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The interplay of ecosystems and travel e-commerce is driving foreign airlines to explore what the likes of Meituan and Tongcheng Elong have to offer.
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