Search results for “guest experience”
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017|3:29:24 PM|
Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
Beijing to implement home-share licensing in 2017
02/16/2017|12:47:54 PM|
ChinaTravelNews has learned that Beijing is finalizing legislation this year to license homestay businesses in the capital.
It’s not just about big data, leverage small data, too
01/05/2017|9:17:34 AM|
Small data results from internal resources like PMS, channel manager, website etc. Hotels need to consider the quality and utility of small data, before looking deep into big data, intelligence and analytics.
Hotel chain SunMei receives RMB 140 million in B round
12/28/2016|12:51:25 PM|
Hotel company SunMei announced that it has raised RMB 140 million in B round. The company was established in 2009 and was formerly known as Thank Inn.
World’s first smart suitcase enters China
10/24/2016|1:46:53 PM|
ChinaTravelNews talks exclusively with Diego Saez Gil, Bluesmart Inc.’s CEO on the smart suitcase industry and what it takes to enter the burgeoning Chinese travel market.
Time for foreign meta-search engines to go beyond strong “product”
09/13/2016|10:37:50 AM|
Localisation of product and team isn’t seemingly enough for any foreign meta-search engine due to the sheer scale of intermediaries that are already established in China.
IHG to allow Chinese guests to pay via Alipay
08/24/2016|4:42:39 PM|
IHG will allow its Chinese guests to pay via Alipay through all of IHG’s online and mobile channels, as well as across its full estate of hotels globally.
Hotel alliance joint venture opens in Hangzhou, targeting independent hotels
08/12/2016|9:58:01 AM|
Zhejiang Future Hospitality Network Technology Limited, co-founded by Alitrip, BTG Hotels and Shiji Information in late March, was inaugurated on August 10 in Hangzhou, China.
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