Search results for “customer service”
Membership consumer service Black Fish raises $50 million in Series A+ round
08/27/2018|10:29:11 AM|
Taking a cue from the business models of American Express and Costco, Black Fish builds its own membership system and provides finance, tourism and merchandise services to its registered members.
No airline check-in via 3rd party sites - it's about contract, security and data
07/26/2018|7:51:59 PM|
China Southern clarified that its decision to stop 3rd party sites from offering services such as online check-in is well within the ambit of what a contract entails and in no way issues around the security and personal data of customers can be compromised.
Ctrip records $10m offline daily sales, Alibaba invests in FunNow, and more
08/19/2018|3:54:23 PM|
Huazhu acquired 71.2% shares of Blossom Hill for RMB 462.9 million; OYO signed 400 hotels and 25,000 rooms in China last month alone; travel service firm KLOOK raised $200 million.
Ctrip offline stores reap $10.24 million sales in a single day
08/08/2018|5:38:58 PM|
James Liang, Ctrip's co-founder and executive chairman, said that there is still huge potential for offline stores in smaller cities and that Ctrip will grow its presence in third- and fourth-tier cities.
Ctrip launches first travel concept store in Dubai International Airport
07/25/2018|10:18:02 AM|
The travel concept store at Dubai Airport is the first time Ctrip has brought its superior standards in customer service offline.
Digital services to keep passengers connected and in control – Finnair shows the way
07/20/2018|7:55:03 AM|
Finnair is among those few proactive carriers that have exemplified how the blend of right e-commerce tools and data strategy backed by an agile digital team can result in product optimization as well as creation of a new benchmark around how to approach personalization.
Turkish Airlines to launch official store on Fliggy
07/30/2018|4:18:14 PM|
Their membership systems will be deeply integrated, and Fliggy’s members will be able to experience value-added services and rights, such as coupons and credits that TK offers to its corresponding tier members.
Strengthening data prowess - a must in today's digital economy
07/26/2018|3:32:52 PM|
Chinese airlines need to look at all the sources of data, especially their own first-party data, and act on it in order to stay competitive in a market where indigenous Internet giants are seemingly touching upon every sphere of life.
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