Search results for “customer experience”
Data optimization – a journey that is all about preparedness and diligence
04/10/2019|9:48:37 AM|
Capitalizing on various sources of data is imperative, and for this, an organization has to plan in a meticulous way. As it turns out, China Eastern is reaping rewards after two years of planning, and is continuously refining its initiative with relevant people, data platform, data governance etc.
Travelport, Hong Kong International Airport to promote multi-modal transport services
04/17/2019|12:08:56 PM|
The technology allows overseas travel buyers – such as travel agencies and travel management companies – to pre-book the airport’s multi-modal transport services for their customers in 18 markets from across the world.
ITB China Startup Award 2019 announces finalists
04/24/2019|5:19:36 PM|
Pitches & ceremony to take place on the afternoon of 16 May in the Conference Area – Promising startups of all sizes and sectors could apply – winner rewarded with booth at ITB China 2020.
Huazhu launches shared booking platform Yisu for independent hotels
04/23/2019|4:59:28 PM|
In the first year of its operation in 2019, Yisu will provide direct sales channels to soft brand stores and it will charge no commissions as its goal is not to make a short-term profit.
Homestay category on upswing in China, but what’s there to differentiate?
03/26/2019|1:36:49 PM|
Brands such as Tujia, Xiaozhu and Airbnb are expanding their listings in China. An intriguing facet at this juncture is what is being done to stand out when one property could be available on more than one platform.
Simple CX = customer delight, but what about fraud prevention?
03/17/2019|6:58:12 PM|
Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.
Trip.com: Earn global market shares through differentiated strategies and local teams
03/05/2019|6:41:16 PM|
Trip.com values not only the variety and pricing of their supply but also service localization.
US travel income dropped due to stagnating arrivals, OYO sees China profitability, more
03/12/2019|10:26:17 AM|
Spending by international visitors in the US dropped nearly 1% largely due to stagnating visitor arrivals from China; OYO China CFO said that the firm will think through profitability models in China.
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