Search results for “guest experience”
Customer online reviews gain traction for China's hotel industry
04/23/2015|9:40:45 AM|
Hotel customers posted 20 million reviews or 61,000 reviews per day in 2014, up 163.8% against the previous year.
Travel O2O Yododo raises Series B financing from Indonesian media corp
04/21/2015|3:15:29 PM|
O2O travel startup Yododo has received a Series B financing round from Indonesian media corporation MNC Group.
Beijing five-star hotels suffer losses in 2014
04/02/2015|9:47:55 AM|
As hotels are rushing to fill vacancies with leisure travel customers the industry is finally on the path to healthy development.
Tailored travel in vogue for Chinese visitors to US
03/18/2015|11:37:03 AM|
Growing visitor numbers will put pressure on services and US providers with the most resources will be in a position to win the Chinese tourism market.
Trust International’s Powerful Voice Services Results Attract Commune Hotels & Resorts as Client
02/09/2015|8:22:19 PM|
Commune Hotels & Resorts, an international, multi-brand lifestyle hotel management company, is the most recent hotel business to contract with Trust International for dedicated global voice services.
China integral to Club Med’s goal of attaining global leadership
03/04/2015|6:00:55 PM|
According to Club Med’s development plan, China will become the second largest market after France for Club Med by 2015.
Hotels in China need to embrace cloud based offerings in distribution technology
01/19/2015|8:47:30 AM|
The mindset of hoteliers in China is changing towards integrated solutions with one source of data flowing in real time between systems improving distribution efficiency and enhancing the guest experience through the booking process.
Qunar’s customer poaching riddled with “phantom sales”
12/31/2014|2:57:31 PM|
Qunar staff tasked to “poach” hotel customers are airing their frustrations about unscrupulous tactics of the company.
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