Search results for “airline service”
Key to having a seamless conversation – capture all interactions
11/21/2017|9:59:06 AM|
The probability of ‘restarting’ a conversation as a passenger moves across channels has to come down. Blair Koch, Datalex’s CTO and President USA asserts that airlines need to capture all the interactions, encompassing offline and online touchpoints.
Meituan Travel unveils air ticketing strategy a year after acquiring Flightroutes24
11/23/2017|8:49:10 AM|
Meituan has seen more than three-fold increase in air ticketing transactions so far this year, and the number of paid air tickets transacted on the site increased by more than 340% year on year.
Tour operator DTJ Tours raises RMB 20 million to explore music theme tours
12/08/2017|5:13:55 PM|
By connecting music and tourism, Chinese tour operator DTJ Tours hopes to provide personalized travel for music lovers.
Air China’s direct selling keeps pace with its international expansion
09/08/2016|2:18:35 PM|
Air China is assiduously improving both domestic and international websites, as well as its mobile App.
Identifying a traveller – how can digital transformation pave way for it?
10/17/2017|8:23:12 AM|
Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
"Direct sales" going up for Chinese carriers, but is it enough?
10/18/2017|9:02:02 PM|
Top carriers in China today have 40-45% sales coming in via "direct" channels. But this figure also includes selling inventory via OTAs. So this doesn't translate into owning the passenger for airlines.
Online or offline, completing a transaction is getting easier than ever
10/19/2017|3:06:29 PM|
One extra click or filling an extra blank for personal details can result in cart abandonment. Airlines eyeing Chinese customers need to keep up with the payments arena for better shopping experience.
HNA to pump ￥50 billion to promote digital transformation with HiApp
10/18/2017|5:40:17 PM|
HNA plans to pump ￥50 billion into tourism digital transformation by supplying public service products for innovators and services to innovative enterprises that offer unique services and technology.
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