Search results for “guest journey”
Accor on why digital transformation alone isn't enough for China
08/28/2019|2:48:33 PM|
Accor's Chief Digital Officer, Maud Bailly, acknowledges that even if a non-Chinese organization can transform and gear up for today's digital economy, it isn't prudent to go alone to make it work in China.
Huazhu to sustain expansion in upscale segment: CEO Jenny Zhang
08/28/2019|5:47:56 PM|
The hotel group expects revenue generation from its mid-scale and upscale hotel segments to go up further with aggressive development.
Are you missing out on potential hotel revenue?
07/25/2019|6:10:27 PM|
Although 60% of guests would like to purchase ancillary services during their stay, there are still a significant number of guests who mention that the services offered were not relevant to them.
Shangri-La Hotels: Adventure between personalization and privacy
07/09/2019|4:20:56 PM|
Personalization is about recognizing a traveler on all touchpoints and acting on data to come up with relevant product and content recommendations. But while doing so, organizations can’t go wrong with tailored offers or compromise customers’ privacy.
Meituan partners with SiteMinder to explore the overseas hotel market
07/03/2019|10:55:18 AM|
By strategically partnering with SiteMinder, Meituan now has a complete hotel technology stack to attract international hotel markets, beginning with South-East Asia.
3 payment-related trends to watch out from China
06/03/2019|5:55:08 PM|
Technologies unlocking more sales channels, AI and simpler authentication are expected to drive interesting initiatives in this arena.
Ctrip invests in Yunji Technology to advance smart hotel services
01/04/2019|11:03:08 AM|
The partnership with Yunji Technology marks Ctrip’s latest move in the smart hotel sector, following the launch of Ctrip’s smart hotel solution program "EASY Stay" in March last year.
Understanding Etihad’s agile transformation journey
10/29/2018|6:14:58 PM|
Etihad Aviation Group’s Tristan Thomas explains what sort of foundational capabilities are being set up in retailing and e-commerce and what specifically is being done for China.
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