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Search results for “guest experience”
RevPAG – The new indicator of hotel revenue performance
09/24/2019
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11:03:11 AM
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RevPAG is a more advanced metric for hotels to measure their revenue performance focusing on guest spending during stay.
The myth about guest personalization — it takes two
07/17/2019
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7:25:19 AM
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Personalization takes two — the power of modern technology, and the continued investment of hoteliers to go the extra mile and get to know their guests and their guest segments.
ATPCO gears up to step up its content-related efforts in China
11/04/2019
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6:01:18 PM
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Be it for Trip.com Group embracing ATPCO’s retailing content or TravelSky being ATPCO’s first GDS deal that included retailing and pricing content, the U. S.-based company is focused on modernizing the flight shopping experience in China.
For hoteliers: 6 steps to success in text messaging and chat
04/24/2018
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10:00:09 AM
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56% of people would rather message a business than call customer service and more than half of respondents said they are more likely to shop with a business they can message directly.
Smarter data journeys: The tricks OTAs are already using
09/11/2019
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3:15:35 PM
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Sophisticated technologies allow hotels to track the performance of every single customer and change their investment for each guest based on their value and likelihood to book.
Mafengwo and Aiello emerge as winners at 2019 Digital Travel Awards
09/05/2019
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6:29:38 PM
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In a gripping contest held in Shanghai, Mafengwo.com won the Innovative Marketing Award for its campaign for Singapore Tourism Board, whereas Aiello bagged the Product Innovation Award for its Aiello Spot, a voice assistant speaker for hotels and Aiello JustChat.
The big deal in vacation rentals: Booking’s new quality ratings
10/16/2019
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4:23:40 PM
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There are still well-documented bumps on the road to quality and branding in alternative accommodation.
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019
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4:16:13 PM
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The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
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