Search results for “customer service”
How are hotels responding to the seismic shift in staying at a location?
08/24/2018|8:15:33 AM|
Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018|10:17:17 AM|
Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
Traditional ways of selling travel fading away: Qunar's CEO Gordon Chen
09/19/2018|10:11:42 AM|
Travel brands need to dig deep into certain habits that are being fuelled by emerging apps and platforms, for instance, the popularity of short videos, says Chen.
Visa application service 11visa.com raises RMB 60 million in Series B round
09/05/2018|5:23:47 PM|
The company aims to grow its revenues to over RMB 100 million (USD 14.6 million) this year.
Sino-US travel hit by trade war, Tencent to buy $400m stake in Meituan IPO, and more
09/03/2018|10:51:01 AM|
Chinese tourists to Russia increased by 150% in January-July 2018. Weekly travel bookings from China to the US dropped by 8.4%. Meituan is to go public in Hong Kong on Sept. 20, and Tencent plans to buy $400 million worth of shares in the IPO.
Alibaba-invested Shiji expands to US, opens overseas office in Atlanta
08/21/2018|8:30:44 PM|
The hotel tech firm continues its international growth with new product and service launches.
Tourist equipment rental platform Hainiaowo raises million dollars in Series A+ round
09/05/2018|5:21:05 PM|
The company allows users to rent digital equipment such as cameras, WiFi routers and diving equipment for a duration of 7 to 10 days.
Shiji grows Distribution Platform into international hotel market
08/29/2018|10:35:00 AM|
CHINAonline now known as Shiji Distribution Solutions is formally opening to the international hotel markets with dedicated teams in the US and Europe.
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