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Search results for “CRM”
Guest loyalty in the hospitality industry
03/26/2021
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7:10:29 PM
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Nirvana would be hotels getting to the same stage based on guest data made possible by a joined-up, aggregated profile, like the air industry.
Addressing consumers across a new customer journey
03/29/2021
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2:20:26 PM
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After an unprecedented year that disrupted every category of business, brands are leaning in to reimagine the way they engage at every point in a consumer’s journey.
The CRM data warehouse
03/26/2019
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4:45:12 PM
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The PMS provides information like recency, frequency, and monetary value, but never about guest preferences, demographics, or what they do when they’re not staying at that particular hotel.
Family-activity space provider Mini Mars secures tens of millions of yuan
02/04/2021
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1:47:06 PM
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The company aims to launch more than 10 stores across the country in 2021.
How to keep your direct guests and steer the traveler booking motivations away from the OTAs?
01/13/2021
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9:29:43 PM
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Selling on value vs selling on price alone can compensate to a great extent the budget limitations and online dominance by the OTAs.
Looking at novel variables for evaluating e-commerce activities of shoppers
12/18/2020
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8:00:59 AM
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Where is “night economy” thriving? How can online grocery shoppers be targeted for travel products? Agile travel e-commerce brands can learn from China about how to find ways to get into the shopping loop of consumers and boost their business recovery.
Thinking beyond "survival mode" – Key takeaways for hotel distribution recovery
10/26/2020
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1:35:36 PM
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Once a new revenue stream has been added, the business line won’t stop even after the pandemic.
US, China double flights; OTA partners with e-commerce giant | Weekly Review
08/23/2020
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12:51:29 AM
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Meituan sees 17% decline in hotel room nights in Q2; Contactless travel starts at Beijing airport.
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