Search results for “customer service”
OpenJaw all set for a stronger presence in China
05/10/2016|10:31:53 PM|
To create and manage a rich omni-channel customer experience, airlines require platforms that provides extensive business model control (rules based) plus strong product and channel management capabilities. These platforms must have a modular open architecture that fosters a partner eco-system for collaborations.
Outdoor product brand Toread raises RMB 1,270 million
06/03/2016|4:54:53 PM|
Outdoor product brand Toread has completed its private placement to raise RMB 1,270 million to fund the development of its cloud-based programs, outdoor exercise O2O platforms, outdoor product e-commerce programs and outdoor safety service platforms.
LY.com taps into TMC segment by funding DT Travel
05/04/2016|8:47:36 PM|
LY.com announced that it has invested in DT Travel’s series A round. The move will help it expand in the TMC segment, which is estimated to be turning over more than RMB 100 billion and is expected to grow by 15%-20% annually for the next five years
Hotel alliances: make or break for mid-regional hotels chains?
05/19/2016|9:38:11 AM|
Whether joining alliances can help all hotels? Are hotels in a position against OTA or they can co-exist with each other? Five executives gathered at ChinaTravelNews’ panel during the Hotel and Marketing Conference to discuss the matter yesterday.
New high-speed rail service fuels market share battle against airlines
05/18/2016|4:27:18 PM|
China's rail operators have added an evening high-speed rail service between Shanghai and Beijing that threatens to claim more market shares from airlines in these mature markets.
5 areas that can enhance the UX strategy
05/11/2016|11:05:23 AM|
In order to enhance user experience strategy, airlines can target low hanging fruit with collaboration, optimize the booking flow, optimize designing for different platforms, manage offer and track cross-device.
Outbound travel service Baicheng gets New Third Board listing
04/27/2016|2:55:04 PM|
Beijing Baicheng International Travel was listed on New Third Board on April 22; Alibaba holds 16.47% stake in the travel agency as the second largest shareholder
Hotels: Leveraging Tech & Innovation in 2016
05/23/2016|9:42:57 AM|
The hoteliers attending the executive panel at the 2016 China Hotel and Marketing Conference all agreed that their technology is focusing on enhancing the consumer experience, especially with majority of consumers now young, tech-savvy millennials.
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