Search results for “customer service”
Three tips for business travel agents
05/13/2016|8:14:54 PM|
Asia Pacific is currently the largest corporate travel spender with a 39% global market share which is projected to rise by another 3.5 points through to 2019, according to a GBTA report
zuzuChe.com completes B-round financing and is to close series B+ round
05/27/2016|12:19:26 PM|
Outbound car-rental platform zuzuChe.com has raised millions of US dollars in its recently completed B-round funding. The company offers one-stop service including international driving license verification, insurance claims, itinerary planning and GPS service in Chinese language
OpenJaw all set for a stronger presence in China
05/10/2016|10:31:53 PM|
To create and manage a rich omni-channel customer experience, airlines require platforms that provides extensive business model control (rules based) plus strong product and channel management capabilities. These platforms must have a modular open architecture that fosters a partner eco-system for collaborations.
Outdoor product brand Toread raises RMB 1,270 million
06/03/2016|4:54:53 PM|
Outdoor product brand Toread has completed its private placement to raise RMB 1,270 million to fund the development of its cloud-based programs, outdoor exercise O2O platforms, outdoor product e-commerce programs and outdoor safety service platforms.
LY.com taps into TMC segment by funding DT Travel
05/04/2016|8:47:36 PM|
LY.com announced that it has invested in DT Travel’s series A round. The move will help it expand in the TMC segment, which is estimated to be turning over more than RMB 100 billion and is expected to grow by 15%-20% annually for the next five years
Hotel alliances: make or break for mid-regional hotels chains?
05/19/2016|9:38:11 AM|
Whether joining alliances can help all hotels? Are hotels in a position against OTA or they can co-exist with each other? Five executives gathered at ChinaTravelNews’ panel during the Hotel and Marketing Conference to discuss the matter yesterday.
New high-speed rail service fuels market share battle against airlines
05/18/2016|4:27:18 PM|
China's rail operators have added an evening high-speed rail service between Shanghai and Beijing that threatens to claim more market shares from airlines in these mature markets.
5 areas that can enhance the UX strategy
05/11/2016|11:05:23 AM|
In order to enhance user experience strategy, airlines can target low hanging fruit with collaboration, optimize the booking flow, optimize designing for different platforms, manage offer and track cross-device.
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