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Search results for “customer loyalty”
A revenue management perspective on 2017 and the coming year
12/26/2017
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4:49:26 PM
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The boundaries get blurred as hotels build up loyalty to compete with distuibution, and OTAs invest in guest experience technology and morph into platform providers for the long tail of hotels.
How airlines transform costly flights disruption management to win loyalty
11/21/2017
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5:14:19 PM
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Switchfly estimates the cost of IROP to airlines as at least $8.3 billion and the cost to passengers in lost time at $16.7 billion.
What Booking.com’s rise in TV ads budget means for hotel brands
11/23/2017
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8:59:13 PM
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Priceline's Booking.com intends to shift marketing strategy away from performance-based advertising, with an intended 55% increase in TV advertising spend.
How Air Canada uses AI to improve customer relationships
11/24/2017
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5:01:31 PM
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Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with applications aimed to refine the airline’s customer relationships.
Distribution shouldn't be just about selling, count on data, too!
10/18/2017
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1:21:51 PM
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What encompasses "airline distribution" needs to evolve, and the same shouldn't be only about selling or completing a transaction, says Guoxiang Wu, SVP, Marketing Division, China Southern Airlines.
Hotel giant China Lodging's profit rises 60% in Q3 2017
11/29/2017
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7:58:55 AM
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Chinese hotel giant China Lodging Group recorded a 60% rise in net profit to USD 70.7 million, as 19.8% of net revenues. The firm has completed integration of Crystal Orange into Huazhu's platform.
Identifying a traveller – how can digital transformation pave way for it?
10/17/2017
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8:23:12 AM
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Digital transformation isn't a trend, rather it’s a journey and airlines’ answer to the Fourth Industrial Revolution, said Jonathan Tong at Amadeus.
Phocuswright announces next generation of travel innovators
11/09/2017
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6:09:08 PM
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At this year's conference, 34 travel startups offered innovative applications and solutions on payment, disruption, destination services, loyalty, ancillary and more.
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