Search results for “customer loyalty”
China Lodging Group sharpens portfolio strategy, targets network expansion
01/04/2015|2:56:49 PM|
ChinaTravelNews assesses how China Lodging Group is planning to strengthen its network as well as direct sales capability, which currently accounts for 90% of its bookings.
Investment in China’s luxury hotels set to slowdown
01/29/2015|10:41:26 AM|
China's star-rated hotels have resorted to voluntarily lowering their star ranking and selling off assets t survive.
Hotels in China need to embrace cloud based offerings in distribution technology
01/19/2015|8:47:30 AM|
The mindset of hoteliers in China is changing towards integrated solutions with one source of data flowing in real time between systems improving distribution efficiency and enhancing the guest experience through the booking process.
Chinese Hotel and airlines associations emerging
01/13/2015|3:57:54 PM|
Hotel groups are coming together and pooling resources to survive this critical juncture and entering an age of associations and alliances.
Clash of the Titans: China’s hotel groups Vs OTAs
12/09/2014|11:46:39 AM|
“Beating them at their own game” is the key tactic being adopted by hotel groups in their fight with the OTAs.
10 Critical Actions for Enhancing Customer Loyalty: The Case of Travel Companies
05/15/2013|9:36:59 AM|
The time has come for air travel and hospitality brands to address an existential threat to the travel industry: Customer loyalty has all but vanished.
Hotels Need to Rework Loyalty Programs to Capture Millennials
08/02/2014|12:56:22 PM|
The hotel guests of tomorrow will no longer be happy to collect and count their points, and wait for the distant future to redeem them for a few nights’ stay.
Expedia, Inc. Reports First Quarter 2014 Results
05/02/2014|10:35:58 AM|
Expedia, Inc. today announced financial results for the first quarter ended March 31, 2014.
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