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Search results for “customer loyalty”
Amadeus and Points.com partner to scale loyalty tech for airlines
12/14/2018
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5:14:08 PM
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Amadeus’s and Points.com’s systems are cloud-based which, when synched, can offer real-time data updates and backups more consistently than the on-premise data centers still used by many airlines.
China’s travel deficit to widen, AA furthers code-share with China Southern, and more
01/29/2019
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10:39:35 AM
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China’s travel deficit will exceed 100 million trips in five years, American Airlines and China Southern expanded codeshare partnership on additional routes, and Qunar.com registered 30% increase in GMV in 2018.
Will a new Marriott-Expedia contract signal a sea change in the direct booking wars?
01/04/2019
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5:40:43 PM
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Until the details are finalized, the jury’s still out on the impact of a Marriott-Expedia agreement. But suffice it to say, these frenemies still depend on one another.
Loyalty: play your points right
12/18/2018
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5:39:18 PM
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Travel buyers can make corporate and leisure loyalty programmes work for them, and with careful planning enhance duty-of-care, traveller wellbeing and staff retention – and even save a bit of cash along the way.
Loyalty points were also a target in Marriott hack
12/03/2018
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5:11:51 PM
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On the dark web, a consumer’s Social Security number often sells for $1, while loyalty-account information can fetch 20 times that, according to data from Experian Plc.
Hotels finally embrace homesharing: now what?
01/06/2019
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11:03:04 AM
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Just as challenging as it is for Airbnb to offer more hotel-like options, it seems in some ways even more daunting for hotel companies to start offering more Airbnb-like accommodations.
Only a fifth of consumers feel rewarded for loyalty to travel brands
12/10/2018
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6:59:45 PM
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61% of consumers saying they ignore the majority of communications from travel providers because they are not relevant or personalised.
Why the Shangri-La and Klook partnership Isn’t as odd as it seems
12/06/2018
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3:55:27 PM
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Last year, Marriott International took a stake in tours-and-activities metasearch platform, PlacePass.
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