Search results for “customer journey”
OpenJaw all set for a stronger presence in China
05/10/2016|10:31:53 PM|
To create and manage a rich omni-channel customer experience, airlines require platforms that provides extensive business model control (rules based) plus strong product and channel management capabilities. These platforms must have a modular open architecture that fosters a partner eco-system for collaborations.
zuzuChe.com completes B-round financing and is to close series B+ round
05/27/2016|12:19:26 PM|
Outbound car-rental platform zuzuChe.com has raised millions of US dollars in its recently completed B-round funding. The company offers one-stop service including international driving license verification, insurance claims, itinerary planning and GPS service in Chinese language
Three tips for business travel agents
05/13/2016|8:14:54 PM|
Asia Pacific is currently the largest corporate travel spender with a 39% global market share which is projected to rise by another 3.5 points through to 2019, according to a GBTA report
Setting up an e-commerce brand in China – it’s about prioritizing investments
03/14/2016|10:16:20 PM|
There is no magic bullet to succeed in China. An insight into how Thailand-based ONYX Hospitality Group is looking at apt mix of brand building and performance advertising.
Tuniu forays into unchartered areas in addition to its tour packages offering
03/03/2016|6:18:58 PM|
How is the current crop of online travel companies in China trying to unlock additional profitability? How can the huge volume of traffic be better monetized by OTAs? Are all transactions 100% digital?
EQT to create new European tourism group with Kuoni takeover
02/12/2016|12:54:05 AM|
Swedish private equity firm EQT aims to create a new European tourism group with the agreed takeover of Kuoni and possible purchase of TUI's Hotelbeds unit.
Counting on flight data to offer top-notch flyer experience
01/30/2016|11:45:05 AM|
OAG has already developped analytics and schedules offerings. The company's CEO Phil Callow believed that carriers and OTAs need to help passengers to know flight schedule so as to reduce passenger re-bookings and better customer service.
How are Chinese carriers going about fare families?
02/02/2016|11:40:55 AM|
Recently, many Chinese carriers feature fare families on their respective international websites.However, introducing fare families or unbundling isn’t a straight forward process.Airlines should not only focus on revenue maximization,instead, they should provide flexible products.
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