Search results for “customer service”
Trip.com’s Lynn Qu on going global and building a super travel app
06/14/2019|11:13:39 AM|
The bigger challenge for Trip.com is how to fully globalize from an organizational point of view, as well as keep that same DNA that Ctrip is known for – customer service.
Ctrip and Uhomes launch an airport pickup service for Chinese overseas students
06/06/2019|7:06:11 PM|
The app’s service includes 24/7 Chinese customer support, while drivers will wait up to 90 minutes at no cost when picking up customers from the airport.
Mint House Gets $15M To Enhance Your Business Travel Experience
05/14/2019|10:04:43 AM|
The New York-based company promises “tech-forward accommodations,” including a mobile app for check-ins and messaging with customer service.
Trip.com launches in Australia
04/12/2019|6:15:01 PM|
Trip.com are offering competitive pricing for all travel needs and supporting travelers before, during and after their travels with 24/7 customer service.
Data-fuelled guide reveals best strategy to drive repeat bookings
01/24/2019|10:59:10 PM|
Points-based loyalty programs are not as effective in driving direct revenue and boosting repeat bookings as many would believe.
Yatra Online acquires corporate travel business of PL Worldways
01/10/2019|11:59:50 AM|
PL Worldways' local connect and customer service expertise will complement Yatra's technology platform and leverage the largest hotel network in the country, helping clients optimise their travel spend and improve their travel processes.
Marriott’s merger of hotel rewards programs tests members’ loyalty
10/15/2018|8:41:21 PM|
Marriott hopes to merge the three hotel rewards programs in a single, seamless technological transition, but encounters complaints about various issues such as user login, point conversion, and customer service quality.
Ctrip launches first travel concept store in Dubai International Airport
07/25/2018|10:18:02 AM|
The travel concept store at Dubai Airport is the first time Ctrip has brought its superior standards in customer service offline.
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Trip.com’s Lynn Qu on going global and building a super travel app

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