Search results for “customer service”
Data-fuelled guide reveals best strategy to drive repeat bookings
01/24/2019|10:59:10 PM|
Points-based loyalty programs are not as effective in driving direct revenue and boosting repeat bookings as many would believe.
Fast response is not enough for airlines to tackle social media-led customer service
01/15/2018|2:37:45 PM|
North American airlines respond over social much faster than European and Middle Eastern airlines, but for the complete response to customers, North American airlines are lagged behind.
Airlines experiment with customer service from SMS to very human AI
09/21/2017|2:14:33 PM|
Air New Zealand has gone high-tech with the development of a digital human to support marketing compaigns, while Hawaiian Airlines has opted for two-way SMS to improve customer experience.
Alice acquires GoConcierge to push further into hotels
09/08/2017|1:17:31 PM|
Alice will gain 1,000 GoConcierge customers. GoConcierge is web-based technology for concierges as well as other departments such as front desk, guest services and housekeeping.
SITA: Airport and airline prioritize AI tech to enhance customer service
09/07/2017|5:45:24 PM|
SITA finds that 52% of airlines plan to research and develop or deploy major AI projects over the next three years and 45% of airports will research and develop AI projects over the next five years.
Expedia leads $26 million Alice investment in hotel tech push
08/31/2017|5:23:46 PM|
Hotel concierge messaging app Alice's system let guests, front-of-house workers, and back-of-house staff communicate and track requests. It now processes more than 50,000 requests a week.
Delta adds video chat to improve digital customer service
08/24/2017|12:10:20 PM|
Delta Air Lines is escalating the race for airline digital customer service by introducing a video chat test program, claiming the move is the first video chat customer service offered by an airline.
JetBlue banks on proactive customer service with investment in Gladly
08/11/2017|1:05:27 PM|
Gladly brings together all customer contacts – via phone, text, chat, email, Tweet or Facebook message – into a single passenger record, which avoids customers having to repeat information they’ve already submitted on one platform when contacting the airline through another.
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