Search results for “customer loyalty”
Leveraging the prowess of AI in the travel booking funnel
08/19/2019|1:54:38 PM|
When booking travel, Chinese travellers are mobile-first or mobile-only, even for transactions. Considering the fact mobile demands a diligent effort, how can AI play its part in streamlining overall mobile shopping?
Amadeus addresses four converging trends to sustain its edge
08/09/2019|6:31:36 PM|
Consumer channels, distribution integration, merchandising and emerging technologies are shaking up the travel sector.
Accor’s renewed focus – aspirational and experiential aspects of a guest
06/11/2019|4:16:13 PM|
The driver for Accor going forward is the renewed focus on live + work + play aspects of a guest and owning the relationship, drifting away from being just owner of properties.
IHG CEO: China is “second home market” and OTA is running hotels “to learn”
05/11/2019|10:52:22 PM|
Mr. Keith Barr is not that concerned on the Chinese hotel giants' international play.
ITB China Startup Award 2019 announces finalists
04/24/2019|5:19:36 PM|
Pitches & ceremony to take place on the afternoon of 16 May in the Conference Area – Promising startups of all sizes and sectors could apply – winner rewarded with booth at ITB China 2020.
Accor Hotels holds 10.2% and Ctrip holds 7.5% equity of Huazhu
04/22/2019|6:10:46 PM|
As of December 31, 2018, Huazhu operated 4,230 hotels in China with hotel network covered 403 cities in 32 provinces and municipalities across China.
Huazhu launches shared booking platform Yisu for independent hotels
04/23/2019|4:59:28 PM|
In the first year of its operation in 2019, Yisu will provide direct sales channels to soft brand stores and it will charge no commissions as its goal is not to make a short-term profit.
Simple CX = customer delight, but what about fraud prevention?
03/17/2019|6:58:12 PM|
Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.
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