Search results for “customer loyalty”
Radisson execs see Chinese inroads with owner Jin Jiang
04/12/2019|12:00:00 AM|
From a system compatibility view, the 150 million members of Jin Jiang plus the 22 million on the RHG side is a huge exercise.”
American Airlines to tap strong travel demand between US and China
05/22/2019|6:02:51 PM|
American Airlines is confident in China market, as it has seen a growing number of local Chinese fly the airline, including business and leisure travelers.
Marriott’s new contract with Expedia signals a shift in the direct booking wars
04/12/2019|5:55:33 PM|
The complete aggregation that Expedia and Booking have as OTAs is extremely tough to replicate.
Accor reaches new guests via lifestyle-division growth
05/07/2019|6:59:32 AM|
But that does not mean development can continue completely unmonitored.
Why technology and hospitality need to be a balancing act
05/05/2019|5:55:26 PM|
Hoteliers today need to find the right balance of technology and hospitality to cater to what their guests want.
Traveler survey yields insights into booking behaviors
04/01/2019|10:44:46 AM|
There appears to be a serious risk of potential customers being intercepted before reaching OTA services, by Google or perhaps the return of Amazon to the travel space.
Huazhu launches shared booking platform Yisu for independent hotels
04/23/2019|4:59:28 PM|
In the first year of its operation in 2019, Yisu will provide direct sales channels to soft brand stores and it will charge no commissions as its goal is not to make a short-term profit.
Simple CX = customer delight, but what about fraud prevention?
03/17/2019|6:58:12 PM|
Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.
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