Search results for “customer experience”
Hospitality customer experience firm Vocust raises nearly RMB 100 million in A round
06/09/2021|9:59:50 AM|
The company was founded by Trip.com’s former COO and backed by top investors like Tencent and Sequoia Capital .
Low-touch hotels are here to stay
09/27/2021|5:38:37 PM|
It is not so much a revolution in the way hotels operate that is taking place, but rather an accelerated adoption of existing technology.
What Accor’s top technology executive has to say may surprise you
09/23/2021|6:17:28 PM|
Technological solutions will allow Accor to reinforce human services rather than replace them, Bleeker said.
Travel companies are often ignoring customers
06/16/2021|4:33:56 PM|
Nearly half (46%) of customers take loyalty programs into consideration, but even more - 60% - say great customer service is critical.
The new rules for acquisition, experience and loyalty in travel
07/09/2021|12:51:57 PM|
As people flood back onto planes and into hotels, they expect brands to acknowledge what they’ve been through this past year and to meet them where they are in their journeys back to regular life.
Delisting risk for US-listed Chinese firms nearly halves; Hotel giant to quit economy soft-brands | Daily Brief
08/30/2022|12:03:52 AM|
The Ritz-Carlton Club elevated experience launches in mainland China; Loss of Chinese tourists forces Europe’s luxury retailers to rethink.
China, UK resume direct flights; Taiwan tensions could drive up travel costs | Daily Brief
08/11/2022|11:12:36 PM|
Chinese expert says nasal swab unnecessary for inbound travelers; China races to contain COVID outbreaks in tourism hubs Tibet, Hainan.
Bedsonline supports its clients in the face of soaring booking demand
08/24/2022|3:16:01 PM|
Bedsonline's latest figures show that booking demand is stronger than ever, with a 194% increase in gross sales for China 2022 financial year compared to the same period in 2019.
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