Search results for “customer experience”
ToursByLocals snaps up its first funding of $25 million
01/14/2020|11:56:16 AM|
Peer-to-peer travel platforms are a tough business to make work - last year Vayable shuttered its doors.
Travelport unveils trends that will shape travel experiences in 2020
01/21/2020|1:53:55 PM|
Customers are moving towards self-service options, with 55% of the respondents preferring to hear about travel disruption via digital communications rather than on the phone.
China Eastern Airlines uses AI to improve experience
08/15/2019|2:31:32 PM|
The airline’s data lab automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff.
Arival reveals insights on the in-destination experience
01/06/2020|11:09:30 PM|
Tour operators with the most last-minute flexibility have the biggest opportunity to capture the growing last-minute group of travelers.
Local Measure acquires Loopon
01/06/2020|12:01:58 PM|
With Loopon, Local Measure will deliver on pre- and post-visit functions for hospitality and retail businesses and help with reputation management and driving incremental revenue.
CWT launches API-based global travel management platform for China
01/14/2020|10:23:19 AM|
The launch of the flagship platform myCWT in China marks the latest milestone in its journey to simplify business travel for companies and their employees around the world.
Chinese tourists willing to pay more for quality experience: report
01/08/2020|1:43:21 PM|
Outdoor adventures and customized routes are the most prominent new trends of China's outbound tourism in 2019.
Strong back-end systems key to hospitality technology
01/02/2020|10:16:00 AM|
Next-generation integrated data-driven commerce platforms can smash down silos by surrounding and expanding the existing tech.
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