Search results for “customer experience”
Hospitality customer experience firm Vocust raises nearly RMB 100 million in A round
06/09/2021|9:59:50 AM|
The company was founded by Trip.com’s former COO and backed by top investors like Tencent and Sequoia Capital .
Low-touch hotels are here to stay
09/27/2021|5:38:37 PM|
It is not so much a revolution in the way hotels operate that is taking place, but rather an accelerated adoption of existing technology.
What Accor’s top technology executive has to say may surprise you
09/23/2021|6:17:28 PM|
Technological solutions will allow Accor to reinforce human services rather than replace them, Bleeker said.
Travel companies are often ignoring customers
06/16/2021|4:33:56 PM|
Nearly half (46%) of customers take loyalty programs into consideration, but even more - 60% - say great customer service is critical.
The new rules for acquisition, experience and loyalty in travel
07/09/2021|12:51:57 PM|
As people flood back onto planes and into hotels, they expect brands to acknowledge what they’ve been through this past year and to meet them where they are in their journeys back to regular life.
The evolution of the property management system (PMS)
12/24/2020|8:01:28 AM|
Those not willing to embrace will no longer be able to rely on brand loyalty or relationships alone.
Alibaba travel arm plans for independent operation; Canton Fair goes online only | Weekly Review
04/03/2022|9:28:34 PM|
Shanghai to lock down millions for mass testing; Hong Kong removes flight ban from nine countries.
Cities advise against holiday travel; Airline capacity hits 2022 high | Daily Brief
04/28/2022|12:07:58 AM|
China Eastern 737 crash clues point to few plausible causes; Cathay adds Hong Kong-London flights.
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