Search results for “customer experience”
China Eastern Airlines uses AI to improve experience
08/15/2019|2:31:32 PM|
The airline’s data lab automatically classifies thousands of complaints and offers recommended solutions to help frontline customer relations staff.
How hoteliers can optimize the check-in process
02/21/2019|6:04:21 PM|
Using AI to generate more relevance for the consumer can reduce acquisition costs by as much as 50% while increasing revenue by 43%.
What the post-disruptive marketing landscape will look like?
01/17/2019|2:29:48 PM|
Of those predictions, perhaps the most disruptive to the current prevailing marketing perspective is the idea that customer experience initiatives may be facing a pullback.
How AA is counting on technology and people to offer sublime customer experience?
07/25/2018|2:37:31 PM|
American Airlines has upgraded its technology stack and structured teams in an agile way to sort out business issues for a differentiated passenger experience.
The top six technology priorities for airports in 2018
01/03/2018|9:23:50 PM|
Blockchain, automation and baggage tracking are important, but prioritizing passenger relationships can pay off. It can help improve revenue and also help airports tackle service disruptions.
6 areas that can propel digital transformation
10/13/2017|4:02:38 PM|
Digital transformation can eradicate a passenger’s pain points and make every offer or interaction meaningful, but the whole effort can go awry, too, without an earnest manner, explains Blair Koch.
Taking a considered route to digital transformation
08/22/2017|2:24:24 PM|
A successful digital transformation requires a business to question its objectives from the transformation before stepping back to work out how to meet them.
Analyse the digital experience to improve the booking flow
08/15/2017|3:17:03 PM|
Mobile traffic is up 20.7% since 2015 and is rapidly growing. The best way to achieve customer loyalty is to make the customer experience seamless by shrinking site’s search categories, offering interactive maps and streamlining the check-out process.
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