Search results for “cancellations”
How AA is counting on technology and people to offer sublime customer experience?
07/25/2018|2:37:31 PM|
American Airlines has upgraded its technology stack and structured teams in an agile way to sort out business issues for a differentiated passenger experience.
No airline check-in via 3rd party sites - it's about contract, security and data
07/26/2018|7:51:59 PM|
China Southern clarified that its decision to stop 3rd party sites from offering services such as online check-in is well within the ambit of what a contract entails and in no way issues around the security and personal data of customers can be compromised.
Ctrip backs its expansion plans in China and abroad
05/24/2018|9:22:25 AM|
Even as Ctrip is continuously gaining market share across all the business lines, the team has assured that they are ready to forego certain short-term financial benefits to ensure that customer-centricity doesn’t get off the hook.
China Southern opens up for all-channel ticket changes and refunds
06/12/2018|2:32:44 PM|
Asia’s biggest airline has pledged to facilitate cancellation and re-scheduling for both its directly or indirectly sold personal tickets with automatic process and instant refunds.
Baidu-backed Chinese ride service offers Blacklane worldwide
05/17/2018|10:23:06 AM|
Shouqi Limousine and Chauffeur has chosen Blacklane to be its global partner for premium rides. Shouqi customers can now book Blacklane transfers in more than 230 cities outside of mainland China.
The beauty of a core data asset – time for travel companies to embrace it
02/09/2018|8:15:53 AM|
How to identify a first time guest staying at a particular property or a passenger preferring a particular seat when flying? A core data asset is a must for travel companies to answer such questions.
An airline perspective on social media and AI in 2017 and the coming year
12/26/2017|2:51:57 PM|
KLM has been at the forefront of new tech and social developments in the airline industry in 2017, from its work on the WhatsApp Business Platform to its bot on Google Home.
Making travel simpler, cheaper – how’s the innovation coming along?
12/19/2017|2:08:43 PM|
Disruption of flight booking doesn’t come out of the blue. It’s a process.
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