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ITB China 2019 off to a fabulous start
05/15/2019|5:06:05 PM|
An impressive list of dignitaries including senior executives from Ctrip, Wyndham Hotel Group and Air China graced the ribbon-cutting ceremony of the three-day event in Shanghai on Wednesday.
Simple CX = customer delight, but what about fraud prevention?
03/17/2019|6:58:12 PM|
Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.
Expedia’s Barry Diller calls on Google to be regulated
10/18/2018|4:59:59 PM|
It will be interesting to see if Diller’s comments will translate into Expedia Group policy changes.
Amadeus Ventures invests in AVUXI to rank neighbourhood
11/13/2017|11:27:59 AM|
Amadeus Ventures has recently invested in London-based AVUXI, a move to use the latter’s TopPlace technology to help travellers understand the most popular places in the city they are about to visit.
JetBlue banks on proactive customer service with investment in Gladly
08/11/2017|1:05:27 PM|
Gladly brings together all customer contacts – via phone, text, chat, email, Tweet or Facebook message – into a single passenger record, which avoids customers having to repeat information they’ve already submitted on one platform when contacting the airline through another.
WeChat cashes in on China’s booming outbound travel
07/20/2017|7:49:51 PM|
Eyeing the Chinese outbound travel market, WeChat has been expanding its mobile payment services beyond the border.
Travel apps need a data-centric approach to marketing
07/19/2017|1:16:36 PM|
A data-centric approach is promoted to mobile app marketing, it utilizes meaningful in-app events across the user lifecycle by properly leveraging and analyzing deep data points to drive retention, engagement and revenue.
Hotel Jen collects social data for night life push
02/09/2017|11:41:07 AM|
Hotel Jen, part of Shangri-La, is running a quirky campaign focused on things to do after dark in the APAC cities where its hotels are located.
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Ctrip closes Naspers stock swap, appoints 3 more directors to MakeMyTrip's board

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Chatbots proving their worth in travel e-commerce

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Ctrip reports 19% rise in net revenue, proposes to change company name to Trip.com Group

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Virtual interlining model for hotels – set to compete with OTAs?

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Two decades on, Ctrip hopes to emerge even stronger: CEO Jane Sun

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