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Search results for “loyalty”
The myth about guest personalization — it takes two
07/17/2019
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7:25:19 AM
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Personalization takes two — the power of modern technology, and the continued investment of hoteliers to go the extra mile and get to know their guests and their guest segments.
Hilton Honors explores travel motivations and aspirations of APAC travelers
07/16/2019
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3:59:53 PM
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The uniqueness of the destination or experience has the most influence on deciding where people want to travel with three in four aspiring to be a 'travel expert in their social circle.
Burning questions: Too many brands? Too much tech?
06/16/2019
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11:29:42 PM
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The key is “providing choice broad enough to keep them (guests) with us,” he said, “as opposed to going to an (online travel agency), Google and being an intermediary customer.”
Airbnb, Expedia, Google: 4 lessons the hotel industry can learn from the digital giants
06/28/2019
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4:24:11 PM
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From meaningful brand architecture to brand expansion strategies, a look at key lessons traditional hospitality players can learn from the digital giants.
The $28 billion opportunity for hotels
04/04/2018
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3:01:02 PM
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More than 70% of business traveler respondents indicated they are interested in purchasing more than core hotel products such as on-site dining, retail sundries and transportation options.
Accor backs chatbot tech builder Mindsay in $10 million funding found
05/30/2019
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6:16:00 PM
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Two weeks ago, Iberia’s iBot messaging service sold its first plane tickets, marking a new phase in its use of artificial intelligence.
OYO lays off thousands in China
06/25/2019
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9:51:45 AM
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The job cuts impact mainly business development and operations functions – both frontline.
Why don’t luxury hotel brands truly differentiate?
06/18/2019
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6:29:45 PM
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Why not focusing on strengthening existing brands, or even lowering their number, and make them unequivocally distinguishable?
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