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Search results for “guest service”
A rough guide to the Circle of Trust with hotels and social media
11/18/2013
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4:31:40 PM
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If you are a hotelier, your “Circle of Trust” is growing by the minute. You can’t stop its expansion, but you influence it. Embrace your “Circle of Trust” and it can be your best friend, similar to the original definition that you had in mind when we started this discussion.
Can mobile change the way travellers feel about ancillary products?
06/07/2011
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9:54:53 AM
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Ancillary sales are one of the most debated issues in the travel industry today. Forrester (with Amadeus) project that by 2015 ancillaries will account for up to 18% of travel suppliers’ revenue.
InterContinental Hotels practices ancillary service
08/30/2010
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9:58:43 AM
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For U.S. stays between Sept. 1 and Dec. 30, 2010, InterContinental Hotels is compensating guests for the airline checked-bag fees when they book two-night weekend stays at all of its seven branded-hotel companies.
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