Search results for “guest experience”
Robot front desk supplier RestHour secures tens of millions of yuan
11/20/2018|3:32:22 PM|
RestHour is open to customized requirements of hotels by expanding from check-in procedures to smart room supports, such as light, temperature, curtain and TV controlled by human voice.
Booking.com announces new products for professional short-term rental partners
10/31/2018|10:56:45 AM|
Booking.com is launching new tools for partners focused on the short-term rental segment, stemming from direct feedback from its partners on improvements that would be most useful and relevant for their business.
How are hotels responding to the seismic shift in staying at a location?
08/24/2018|8:15:33 AM|
Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
Online giant JD.com backs hotel business with its retailing strength
10/27/2018|5:57:16 PM|
Jingdong Travel will support hotel operators and suppliers with immersive experience, membership benefits, connection platform and all-inclusive marketing services.
Understanding Etihad’s agile transformation journey
10/29/2018|6:14:58 PM|
Etihad Aviation Group’s Tristan Thomas explains what sort of foundational capabilities are being set up in retailing and e-commerce and what specifically is being done for China.
Airbnb counting on a blend of autonomy + global innovation in China
09/30/2018|9:28:28 PM|
Airbnb is relying on razor-sharp product development backed by over 100 Chinese specialists and quality assessment of its listings to strengthen its operations in China, according to Airbnb’s Nathan Blecharczyk. The team has also interacted with China’s design community, meeting specialists from Didi Chuxing, Baidu etc. in the past year or so.
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018|10:17:17 AM|
Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
Finalists of 2018 China Travel Innovation Award revealed
08/14/2018|9:03:59 AM|
The finalists will present their innovative products or solutions on trip planning, digital innovation models, train ticketing, intelligent hotel solutions, AI-powered interaction or dynamic packaging technologies.
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