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Search results for “customer loyalty”
Analyse the digital experience to improve the booking flow
08/15/2017
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3:17:03 PM
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Mobile traffic is up 20.7% since 2015 and is rapidly growing. The best way to achieve customer loyalty is to make the customer experience seamless by shrinking site’s search categories, offering interactive maps and streamlining the check-out process.
Booking.com’s mantra for China – be prepared for the change
11/26/2018
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9:00:00 AM
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Booking Holdings’ journey in China has spanned nine years. But the group is keen on being nimble, running operations in an autonomous way and also open to learning from local companies.
Inside the Marriott-Starwood loyalty program turbulence
12/04/2018
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10:18:45 PM
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Marriott still faces issues around four main areas: accurately showing elite status, redeeming suite upgrade awards, getting points restored when award reservations were canceled and missing credit for stays.
Air Canada moves ahead to take over Aeroplan for C$450M
12/01/2018
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9:40:16 PM
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The upfront cash payments from Air Canada's partners fund the $450 million purchase price and further build on a very strong liquidity position, which totalled $5.3 billion at the end of the third quarter.
Attractions move slowly to SaaS, distribution demand keeps growing
11/23/2018
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5:31:05 PM
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On average, distribution can account for 20%-40% of attraction sales. Online resellers in particular are making big investments in marketing to acquire more market share.
After asset sale, Accor leans on tech to drive change
11/28/2018
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4:08:20 PM
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AccorHotels is continuing its transformation from being asset-heavy to directly influencing how staff, guests and locals interact with hotels. Technology is at the core of that change.
OpenJaw reveals new customers, platforms, initiatives for China
10/30/2018
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6:24:19 PM
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In addition to the OpenJaw t-Data Platform and OpenJaw t-Social Platform available for Chinese airlines, the firm also has licensed OpenSearch Fare Shopping Engine from TravelSky.
With Jin Jiang deal closed, Radisson focuses on Europe
11/13/2018
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8:36:51 PM
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Radisson Hospitality is on a mission to grow organically through leverage of its brands, cost efficiencies and—through new owner Jin Jiang International—be a real presence on the European landscape.
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