Search results for “customer experience”
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018|10:17:17 AM|
Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
Booking Holdings sees China as the biggest travel market
09/17/2018|1:42:10 PM|
Booking Holdings CEO Glenn Fogel believes that Airbnb has no advantage over Booking Holdings for its single accommodations choices.
Tujia Sweetome invests in blockchain-equipped Cozy Holding
09/25/2018|10:30:55 AM|
Tujia, China’s largest vacation rental company and its offline property management group Sweetome, aim to leverage Cozy Holding’s blockchain capabilities and reach in North America.
How are hotels responding to the seismic shift in staying at a location?
08/24/2018|8:15:33 AM|
Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
Travelport gears up to strengthen its association with Chinese OTAs
09/04/2018|8:00:37 AM|
Being price-driven isn’t enough for Chinese OTAs. They need to differentiate product offerings and services, such as sharpening merchandising capabilities and counting on business intelligence to take their business to the next level, asserts Travelport’s Ming Foong.
Chauffeured service provider Heycars teams up with 2018 TravelDaily Conference
09/02/2018|9:41:15 AM|
Heycars aims to link up air, accommodation and in-destination services with its own chauffeur offerings to build up a better end-to-end travel experience.
Traditional ways of selling travel fading away: Qunar's CEO Gordon Chen
09/19/2018|10:11:42 AM|
Travel brands need to dig deep into certain habits that are being fuelled by emerging apps and platforms, for instance, the popularity of short videos, says Chen.
Digital services to keep passengers connected and in control – Finnair shows the way
07/20/2018|7:55:03 AM|
Finnair is among those few proactive carriers that have exemplified how the blend of right e-commerce tools and data strategy backed by an agile digital team can result in product optimization as well as creation of a new benchmark around how to approach personalization.
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