Search results for “customer experience”
Ctrip shows how to attain multiple benefits from superlative service quality
09/07/2018|7:46:54 PM|
The Chinese online travel giant has taken a series of initiatives to support a traveler’s journey, and this is also helping in cutting down on cost of revenues.
Sorting the technology use conundrum - when to embrace it
09/19/2018|10:21:55 AM|
Blockchain, augmented reality, artificial intelligence...there is no dearth of what all promises to change the way travellers plan and buy their trip essentials. How are travel companies going about embracing technology?
Peakwork and Zhouyou exhibit at TravelDaily Conference in Shanghai
09/18/2018|3:05:28 PM|
Peakwork and Zhouyou Technology will present Peakwork’s dynamic packaging technology at the TravelDaily Conference in Shanghai.
Why the travel industry needs to embrace NDC together
09/12/2018|9:33:51 PM|
At Amadeus, we think NDC has the potential to deliver new benefits for all players if implemented in a standard manner that truly takes the needs of all players into consideration.
Engaging guests post a booking is done - how to excel in this arena?
09/10/2018|10:17:17 AM|
Hotels lack ways to communicate their offerings – what services, amenities they have, what promotions they are running etc. and how to best share the same depending upon what the guest is likely to be looking for.
Booking Holdings sees China as the biggest travel market
09/17/2018|1:42:10 PM|
Booking Holdings CEO Glenn Fogel believes that Airbnb has no advantage over Booking Holdings for its single accommodations choices.
Tujia Sweetome invests in blockchain-equipped Cozy Holding
09/25/2018|10:30:55 AM|
Tujia, China’s largest vacation rental company and its offline property management group Sweetome, aim to leverage Cozy Holding’s blockchain capabilities and reach in North America.
How are hotels responding to the seismic shift in staying at a location?
08/24/2018|8:15:33 AM|
Hotels are experimenting and evolving in terms of their design, amenities, service etc. Accordingly, the combination of data, content and technology, too, needs to transform to attain guest-centricity.
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