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Easy to buy, hard to redeem – Airline pandemic-related coupons under fire

04/10/2021|12:06:25 AM|

Selling products at the expense of user experience will eventually outweigh the gains.

Loyalty: play your points right

12/18/2018|5:39:18 PM|

Travel buyers can make corporate and leisure loyalty programmes work for them, and with careful planning enhance duty-of-care, traveller wellbeing and staff retention – and even save a bit of cash along the way.

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