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The next 10 years of airline distribution
08/14/2017
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3:30:03 PM
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A decade from now, revenue passenger miles are forecasted to grow by 30% by 2027, the number of aircraft in operation is likely to grow by the same factor, and airlines will have to become sophisticated retailers.
JetBlue banks on proactive customer service with investment in Gladly
08/11/2017
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1:05:27 PM
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Gladly brings together all customer contacts – via phone, text, chat, email, Tweet or Facebook message – into a single passenger record, which avoids customers having to repeat information they’ve already submitted on one platform when contacting the airline through another.
US startup Hoperator makes public debut with live chat hospitality services
08/11/2017
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9:25:55 AM
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St. Louis-based Hoperator, a live chat and social messaging platform made its public launch last month and it's already working on future plans by implementing live chat at the point-of-sale can increase conversions by up to 30%.
OpenJaw develops big data products, eyeing Chinese airline market
07/31/2017
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6:33:08 PM
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OpenJaw is now looking at developing its offering in areas including big data to eat a slice of the enormous Chinese airline market.
Nine technology trends shaping tomorrow’s travel industry
07/28/2017
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9:12:08 AM
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Sabre Corporation has released its latest technology forecast, Sabre Labs’ 2017 Radar Report. The report evaluates an outsized impact of nine key technologies like artificial intelligence, neural interfaces and quantum computing on the travel landscape.
Expedia gross bookings grow 12% in Q2 2017
07/28/2017
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6:05:57 AM
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Expedia reported gross bookings of USD 22.8 billion in the second quarter of 2017. Revenue increased 18% YoY to USD 2.6 billion, of which Trivago took up USD 328 million, a 64% rise from a year ago.
Priceline Group CEO: online travel in China may still witness “significant volatility”
06/19/2017
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1:58:57 PM
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Priceline CEO Glenn D. Fogel believes that price is still incredibly important in China's OTA market. The key of setting up a brand in China is to understand ecosystems – Baidu, Alibaba and Tencent.
Travel apps need a data-centric approach to marketing
07/19/2017
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1:16:36 PM
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A data-centric approach is promoted to mobile app marketing, it utilizes meaningful in-app events across the user lifecycle by properly leveraging and analyzing deep data points to drive retention, engagement and revenue.
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