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Finnair boosts ancillary sales with omni-channel and predictive analytics
09/27/2017|7:04:48 PM|
After partnering Alipay on in-flight payment, working with TravelSky on GDS-based ancillary sales, Finnair plans to bring its chatbot to WeChat and leverage predictive analytics for ancillaries growth.
Blockchain: beyond the hype
08/18/2017|3:32:24 PM|
In the past two years, “blockchain” has become a magic word, able to open doors and investor wallets, panic industry juggernauts, and guarantee headlines.
The next 10 years of airline distribution
08/14/2017|3:30:03 PM|
A decade from now, revenue passenger miles are forecasted to grow by 30% by 2027, the number of aircraft in operation is likely to grow by the same factor, and airlines will have to become sophisticated retailers.
JetBlue banks on proactive customer service with investment in Gladly
08/11/2017|1:05:27 PM|
Gladly brings together all customer contacts – via phone, text, chat, email, Tweet or Facebook message – into a single passenger record, which avoids customers having to repeat information they’ve already submitted on one platform when contacting the airline through another.
Nine technology trends shaping tomorrow’s travel industry
07/28/2017|9:12:08 AM|
Sabre Corporation has released its latest technology forecast, Sabre Labs’ 2017 Radar Report. The report evaluates an outsized impact of nine key technologies like artificial intelligence, neural interfaces and quantum computing on the travel landscape.
DerbySoft prepares hotel distribution tech for Amazon, LinkedIn
07/19/2017|2:08:11 PM|
“There’s no reason why LinkedIn, Amazon, eBay, Alibaba, and so forth won’t want to sell travel product either like online travel agencies that actually handle the bookings or via an advertisement model like Google uses today.”
Travel apps need a data-centric approach to marketing
07/19/2017|1:16:36 PM|
A data-centric approach is promoted to mobile app marketing, it utilizes meaningful in-app events across the user lifecycle by properly leveraging and analyzing deep data points to drive retention, engagement and revenue.
WeChat cashes in on China’s booming outbound travel
07/20/2017|7:49:51 PM|
Eyeing the Chinese outbound travel market, WeChat has been expanding its mobile payment services beyond the border.
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