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Search results for “online behavior”
53% of travelers would not book accommodation under host with negative reviews
06/17/2019
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2:31:24 PM
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Staff are rated higher than other categories such as cleanliness, value and location when it comes to choosing a stay.
What we’ve learned from tracking more than 280M online bookings
05/17/2019
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10:42:30 AM
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A combination of great user experience, useful content and timely and effective messaging can help to both reduce abandonment and recover bookings which may have been lost.
Hopper out to disrupt $800 billion global online travel market
04/03/2019
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10:03:45 AM
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Hopper sells between $1 and $2 billion worth of travel a year for about $18 billion tracked on it, it is still taking a patient long-term strategy.
Traveler survey yields insights into booking behaviors
04/01/2019
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10:44:46 AM
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There appears to be a serious risk of potential customers being intercepted before reaching OTA services, by Google or perhaps the return of Amazon to the travel space.
Booking.com’s mantra for China – be prepared for the change
11/26/2018
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9:00:00 AM
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Booking Holdings’ journey in China has spanned nine years. But the group is keen on being nimble, running operations in an autonomous way and also open to learning from local companies.
Simple CX = customer delight, but what about fraud prevention?
03/17/2019
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6:58:12 PM
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Simple experiences that mean convenience and control for shoppers are welcome. But they also mean a bigger threat as far as fraudulent transactions and account takeover are concerned.
Trip.com: Earn global market shares through differentiated strategies and local teams
03/05/2019
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6:41:16 PM
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Trip.com values not only the variety and pricing of their supply but also service localization.
Online travel agency giants spent $10.6 billion on marketing in 2018
03/15/2019
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5:00:52 PM
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Expedia Group accounted for the highest amount at $5.68 billion, Booking Holdings came in at $4.96 billion.
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