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Search results for “complain”
Air France KLM banks on its entrenched sales strategy in China
05/25/2016
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11:14:05 AM
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Indirect offline distribution has opened up for foreign carriers in the last couple of years. Air France KLM is making the most of its association with offline and online agencies built over the years to maximize sales.
A million people visited Disney’s new Shanghai resort before it even opened
05/20/2016
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9:37:22 AM
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Since Shanghai Disneyland resort’s subway stop opened on April 26, 960,000 people have flocked to the non-ticketed areas of the resort, including a commercial strip of shops and a lake in the past 23 days.
Chinese OTAs hit by turbulence as airlines tighten scrutiny
04/06/2016
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11:30:25 AM
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Chinese online travel agents hit by turbulence as airlines tighten scrutiny
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Virgin Atlantic alleged racist scandal encounters protests from Facebook and Weibo
03/21/2016
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11:11:20 AM
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Virgin Atlantic has received a barrage of criticism on social media following reports of a racist incident on flight VS250 from London to Shanghai on March 1 this year.
Marriott’s merger of hotel rewards programs tests members’ loyalty
10/15/2018
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8:41:21 PM
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Marriott hopes to merge the three hotel rewards programs in a single, seamless technological transition, but encounters complaints about various issues such as user login, point conversion, and customer service quality.
Guangzhou says no subsidies on chauffeured apps
04/15/2016
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9:43:55 AM
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Major ride-sharing companies such as Didi and Uber are obeying transport officials in the southern city, reports say
ATR sets sights on China
02/15/2016
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10:54:36 AM
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Franco-Italian turboprop manufacturer ATR would like to expand further in China particularly for its 50-to-78-seat turboprops to find their first customers in the country.
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