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Recently, IATA chief Tony Tyler and Travelport chief Gordon Wilson attended CAPA event and discussed what the industry would look like in four to five years. They believed that the “Uber-type effect” could be learned by the industry when selling its services, in the next few years 80% of all engagement between airlines and customers would be on mobile and the back-end Passenger Service Systems needs to be changed.
The Euro 16 surcharge began in September last year by Lufthansa has polarised opinion amongst air ticket sellers, but its CEO claims that the move is a strategic issue about shaping the future of distribution of an airline. It is said that Lufthansa suggested fellow carriers should follow suit at a recent IATA meeting in the US.