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Understanding online complaints crucial for hotels in China
12/23/2015
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9:31:55 PM
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Hotels need to use customer complaints to better understand what the public is looking for, and how to formulate effective complaint handling strategies.
Time for hotels to dig deeper post consolidation among OTAs
12/22/2015
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3:33:41 PM
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2015 witnessed heavy consolidation in the OTA space in China. So what needs to be done by hotels to balance out their distribution mix?
TripAdvisor on experiences, rates, destinations and more in 2016
12/16/2015
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6:33:28 PM
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As 2015 comes to a close, everyone in the travel industry is focused on understanding next year’s trends and patterns and how best to capitalise on them.
AirBnB racism claim: African-Americans 'less likely to get rooms'
12/14/2015
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12:52:19 PM
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People with names that suggest they are black are being discriminated against on room sharing site AirBnB, a Harvard study suggests.
Triposo raises again, with $3.1M for its travel guide apps
12/13/2015
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10:25:03 PM
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Triposo is a trip-planning startup founded five years ago by former Googlers Douwe Osinga and Jon Tirsen. Since then, its mobile apps have been downloaded 10 million times, the company says.
Tencent's Wechat blocks Uber
12/10/2015
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11:24:20 PM
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WeChat, the hugely popular messaging app in China, today blocked Uber’s official brand accounts, thereby locking Uber out of an important channel.
Google’s power, and its latest statistics, dominate BTO
12/09/2015
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7:12:17 PM
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Google was a constant theme during the keynotes at last week’s Buy Tourism Online event in Florence, Italy, but Lufthansa’s distribution cost charge (DCC) also made a few honorary appearances.
What’s the right funding level for your travel startup?
12/08/2015
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3:16:02 PM
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Once you have decided to dedicate the next 5 to 10 years of your life building up a transformative travel startup, the funding question becomes a critical early decision.
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