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Domestic airlines to offer free ticket refunds amid COVID-19 outbreak

08/05/2021| 2:44:49 PM|

Travelers can cancel their travel plans any time before the plane takes off.

China's civil aviation authority has ordered domestic airlines to offer free ticket refunds for recent flights due to the COVID-19 outbreak across the country.

The Civil Aviation Administration of China (CAAC) stipulated that airlines or their agents should not take additional charges for ticket refunds for flights between Wednesday and the end of August.

Travelers can cancel their travel plans any time before the plane takes off.

"The new measure aims to better cope with the COVID-19 prevention and control measures of different regions and reduce people's mobility amid the pandemic," the CAAC said in a notice.

The administration had released an earlier notice to optimize ticket refund and flight change services amid the COVID-19 pandemic. Airlines were required to offer active and timely such services to their passengers.

With the recent outbreak in Shanghai's neighboring Nanjing, capital of Jiangsu Province, and other Chinese cities, travelers are now more likely to change their itinerary.

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TAGS: CAAC | ticket refund
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