Home > > Klook gets ‘tens of thousands’ of requests to cancel or postpone staycation, cruise bookings after Covid-19 rules change

Klook gets ‘tens of thousands’ of requests to cancel or postpone staycation, cruise bookings after Covid-19 rules change

05/25/2021| 1:07:48 PM|

Some customers are frustrated by long waits to cancel or change their hotel and cruise bookings.

In the week since the Singapore government put the country on heightened alert to arrest the growing cases of Covid-19 here and quell social interactions and some activities, many would-be vacationers have been scrambling to cancel or postpone their staycation and cruise bookings.

Such requests have poured in for one booking site, in particular: Klook. It said that “tens of thousands of bookings” made through the site have been affected by the new public health measures, which run from May 16 to June 13.

It said that it is now “focused on supporting our affected customers and making the necessary arrangements to facilitate the booking or process refunds”. 

Other booking platforms such as Trip.com, GlobalTix and Changi Recommends could not provide any figures on the number of booking cancellations when contacted by TODAY. 

Like Klook, these platforms are facilitating STB’s SingapoRediscovers Voucher programme, which was launched last year to prop up the ailing tourism industry here. Every Singaporean aged 18 and above gets S$100 worth of the vouchers that may be used on staycations, attraction tickets and domestic tours.

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TAGS: Klook | staycation | cruise bookings
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