Following early signs of recovery and eased lockdowns after the coronavirus (COVID-19) spread in China, Kempinski Hotels has reopened all of its hotels in the country. New, strict safety and hygiene procedures have been put in place to comply with local government authorities and World Health Organization (WHO) guidelines, while innovative services have been introduced as a business enhancement and guest experiences.
Michael Henssler, COO Asia and member of the management board for Kempinski Hotels, said in an official release that travel is no longer about “the best hotel, the greatest dinner or the lowest price, but for the safest experience.” To that extent, the brand recently debuted its new “Kempinski White Glove Service.”
The new measures include, among others, mandatory temperature checks for everyone entering the hotel at each hotel entrance; the posting of public health certificates in public areas; daily air purification in the dining outlets; rigorous enforcing of ingredient regulations; frequent disinfection of all equipment; obeying local laws on social distancing in all restaurants and public areas; and complimentary sanitizer and masks for guests and employees.
In response to the social distancing rules and everchanging situation, Kempinski hotels in China have partnered with Meituan and Eleme APP, the two leading food delivery companies, and launched online food and beverage sales to ensure contactless services for their guests’ convenience. Kempinski culinary teams have selected high-quality dishes, best suited for long-distance delivery and have worked on improved packaging to ensure freshness.
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