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Search results for “guest loyalty”
After asset sale, Accor leans on tech to drive change
11/28/2018
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4:08:20 PM
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AccorHotels is continuing its transformation from being asset-heavy to directly influencing how staff, guests and locals interact with hotels. Technology is at the core of that change.
With Jin Jiang deal closed, Radisson focuses on Europe
11/13/2018
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8:36:51 PM
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Radisson Hospitality is on a mission to grow organically through leverage of its brands, cost efficiencies and—through new owner Jin Jiang International—be a real presence on the European landscape.
Business travelers say loyalty matters in hotel booking
10/30/2018
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5:56:32 PM
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For road warriors, the top five rewards of a loyalty membership include earning free nights, room upgrades, reward redemption flexibility, express check-in and service perks.
Marriott’s merger of hotel rewards programs tests members’ loyalty
10/15/2018
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8:41:21 PM
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Marriott hopes to merge the three hotel rewards programs in a single, seamless technological transition, but encounters complaints about various issues such as user login, point conversion, and customer service quality.
Sino-US travel hit by trade war, Tencent to buy $400m stake in Meituan IPO, and more
09/03/2018
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10:51:01 AM
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Chinese tourists to Russia increased by 150% in January-July 2018. Weekly travel bookings from China to the US dropped by 8.4%. Meituan is to go public in Hong Kong on Sept. 20, and Tencent plans to buy $400 million worth of shares in the IPO.
How AccorHotels uses biometrics to unlock travelers' wants and needs
07/25/2018
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10:07:07 AM
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The initiative seeks to measure biometric reactions and analyze behavior to get to the heart of what guests really want and tailor experiences accordingly.
AccorHotels buys majority stake in boutique lifestyle chain 21c Museum Hotels
08/01/2018
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12:47:55 PM
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Even though AccorHotels recently revealed it took a $288 million hit on its 2016 acquisitions of luxury homesharing platform Onefinestay and concierge provider John Paul, it hasn’t deterred the company’s shopping spree.
Marriott, Accor CEOs: The hotel disruption war is about customer ownership
06/13/2018
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9:59:02 AM
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Marriott CEO Arne Sorenson said: “I think less about Airbnb than I do about Google and Facebook and these digital empires who own all of us for some things - you can add Amazon to that list, too.”
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