Search results for “chatbot”
Could Google become the dominant force in hospitality?
08/23/2017|3:09:53 PM|
Google and Booking know more about the customer than hotels do. However, the cost, time and resources a hotel can put into this versus what Google can do is a David-Goliath scenario.
The next 10 years of airline distribution
08/14/2017|3:30:03 PM|
A decade from now, revenue passenger miles are forecasted to grow by 30% by 2027, the number of aircraft in operation is likely to grow by the same factor, and airlines will have to become sophisticated retailers.
How are China's emerging techs shaping future luxury experiences?
06/19/2017|2:58:43 PM|
From technology platforms and customer online behaviors to how consumers shop in digital marketplaces, China has evolved on its own.
Thriving as a retailer is about apt “mindset”, not an issue of tech
06/11/2017|8:37:44 AM|
The key to Chinese airlines' full retailing platform is to know customers and meet their end to end travel needs rather than just to carry passengers from point to point.
Airlines are struggling with the transition to one-on-one customer messaging
04/28/2017|7:06:40 PM|
Airlines are aware of Facebook – we found that 87.5% of all airlines have a Facebook page and 149 of 200 airlines’ Facebook pages featured Messenger links.
The impact of emerging technology on corporate travel
04/11/2017|2:20:32 PM|
Egencia has been taking a look at how technology such as artificial intelligence will effect the corporate travel world in the near, medium and long-term.
Amadeus interprets “Chinese Traveler 2.0”
12/07/2016|9:04:56 PM|
A research by Amadeus identified six traveler tribes based on psycho-graphic traits – such as lifestyle, needs, aspirations, behaviors – that will shape the landscape of travel between now and 2030.
Former Expedia exec heralds voice as the next big thing
11/17/2016|10:10:38 AM|
Simon Breakwell, who founded Expedia’s European operations, believed that within five years everything will have been turned on its head by voice search. Its impact on travel will be as big as mobile.
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