Search results for “chatbot”
Five hospitality trends to keep an eye on in 2018
01/02/2018|2:31:29 PM|
“Experiential marketing”, “tailor-made service” and “personalization” are nothing but overused buzzwords if hotels fail to correctly aggregate and exploit data.
Making travel simpler, cheaper – how’s the innovation coming along?
12/19/2017|2:08:43 PM|
Disruption of flight booking doesn’t come out of the blue. It’s a process.
Online or offline, completing a transaction is getting easier than ever
10/19/2017|3:06:29 PM|
One extra click or filling an extra blank for personal details can result in cart abandonment. Airlines eyeing Chinese customers need to keep up with the payments arena for better shopping experience.
How Air Canada uses AI to improve customer relationships
11/24/2017|5:01:31 PM|
Air Canada has lately been making bold leaps forward on mobile and artificial intelligence with applications aimed to refine the airline’s customer relationships.
Ten vital distribution solutions every hotel needs to stay competitive
11/10/2017|5:17:07 PM|
This article explores ten key distribution solutions every hotel needs in order to stay competitive and properly market its products.
Finnair boosts ancillary sales with omni-channel and predictive analytics
09/27/2017|7:04:48 PM|
After partnering Alipay on in-flight payment, working with TravelSky on GDS-based ancillary sales, Finnair plans to bring its chatbot to WeChat and leverage predictive analytics for ancillaries growth.
What Marriott learns from its second startup accelerator program
09/25/2017|5:28:05 PM|
There are three winners in Marriott's second TestBed: hotel chatbot provider HiJiffy, wireless earbuds for voice translation provider MyManu and W&E meters provider Optishower.
"Direct sales" going up for Chinese carriers, but is it enough?
10/18/2017|9:02:02 PM|
Top carriers in China today have 40-45% sales coming in via "direct" channels. But this figure also includes selling inventory via OTAs. So this doesn't translate into owning the passenger for airlines.
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