Search results for “cancellation”
How AA is counting on technology and people to offer sublime customer experience?
07/25/2018|2:37:31 PM|
American Airlines has upgraded its technology stack and structured teams in an agile way to sort out business issues for a differentiated passenger experience.
ChinaTravelNews Briefing: Booking.com unites Spring Airlines, Tencent permits travel, and more
06/17/2018|7:48:13 PM|
China Southern pledged to facilitate cancellation and re-scheduling for its directly or indirectly sold tickets; Tencent is working with the Chinese government to create an electronic travel pass system.
China Southern opens up for all-channel ticket changes and refunds
06/12/2018|2:32:44 PM|
Asia’s biggest airline has pledged to facilitate cancellation and re-scheduling for both its directly or indirectly sold personal tickets with automatic process and instant refunds.
Ctrip backs its expansion plans in China and abroad
05/24/2018|9:22:25 AM|
Even as Ctrip is continuously gaining market share across all the business lines, the team has assured that they are ready to forego certain short-term financial benefits to ensure that customer-centricity doesn’t get off the hook.
The $28 billion opportunity for hotels
04/04/2018|3:01:02 PM|
More than 70% of business traveler respondents indicated they are interested in purchasing more than core hotel products such as on-site dining, retail sundries and transportation options.
Emerging technologies are outsmarting the hotel revenue model
01/17/2018|5:25:51 PM|
Disruption of rate parity with innovative technologies seems to be a new threat, but it can also bring hotel companies new mindset for revenue management.
Cathay Pacific to face a pilot exodus to mainland airlines?
10/23/2017|9:14:20 AM|
Mainland Chinese carriers are seeking to poach Cathay Pacific Airways pilots, capitalising on a cost-cutting drive by Hong Kong’s flagship airline to slash salaries and benefits.
Hilton Hotels tests incentives to encourage earlier cancellations
08/09/2017|4:50:48 PM|
After implementing the 48-hour cancellation policy last month, Hilton Hotels recently tests new incentives to encourage earlier cancellations.
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