Search results for “cancellation”
Cancellation rate at 40% as OTAs push free change policy
04/24/2019|3:33:38 PM|
The average cancelation rate in 2014 was 32.9% and increased to 39.6% in 2018. It reached a high of 41.3% in 2017.
Vancouver travel agency faces cancellations to China
01/16/2019|9:42:39 PM|
The travel alerts issued by both side could reverse the progress made between Canada and China.
Ctrip upgrades hotel booking cancellation policy across 100,000 hotels
10/31/2018|5:30:46 PM|
Ctrip will add other measures to optimize booking cancellation down the road.
Hotels: A flexible future?
10/30/2018|3:42:11 PM|
A Hilton spokesperson said: “The new pricing structure will provide added flexibility for those who want it and cost-savings for those who do not require the flexibility to change their reservations.”
Booking.com rapped for ‘misleading’ customers over free cancellation
03/19/2018|5:44:36 PM|
Though Booking.com advertizes that cancellation was free up until noon on the day of arrival, customers may be asked to pay 50% of the total booking fee if they decide to cancel.
Unspoken truths: canceling and re-booking for a better rate
11/14/2017|5:49:55 PM|
There have been reports of many guests canceling and re-booking their hotel rooms to achieve better rates, so how does this impact hoteliers and what can they do about it?
InterContinental Hotels Group institutes a 24-hour cancellation policy
07/26/2017|10:27:29 AM|
IHG announced it will move the majority of its hotels to a 24-hour cancellation policy beginning this month. Guests will have one day prior to arrival to cancel their reservations without penalty.
Hilton matches Marriott’s 48-hour cancellation policy in US and Canada
07/21/2017|2:47:43 PM|
Following Marriott, Hilton brands in the US and Canada have imposed a 48-hour cancellation policy. Steve Reynolds, CEO of TripBam, discounts that theory and expects it to become a 72-hour window.
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