Search results for “call center”
Chatbots proving their worth in travel e-commerce
09/08/2019|10:56:03 PM|
Chinese travel e-commerce companies led by top online travel agencies, including Ctrip and Qunar, are making meaningful use of chatbots.
Shangri-La Hotels: Adventure between personalization and privacy
07/09/2019|4:20:56 PM|
Personalization is about recognizing a traveler on all touchpoints and acting on data to come up with relevant product and content recommendations. But while doing so, organizations can’t go wrong with tailored offers or compromise customers’ privacy.
"Ctrip is not a traditional company": CEO Jane Sun
05/15/2019|3:00:47 PM|
The group asserts that in addition to being a "hi-tech" company, and its focus on expanding the product list and reach, one of Ctrip's biggest strengths lies in being reliable.
Trip.com: Earn global market shares through differentiated strategies and local teams
03/05/2019|6:41:16 PM|
Trip.com values not only the variety and pricing of their supply but also service localization.
Huge consumption capacity still to be unlocked: Ctrip chairman
03/06/2019|2:20:22 PM|
Ctrip believes its strong foundation and the rise in the urbanization rate offer the company an opportunity to strengthen its presence in the Chinese market.
Ctrip CEO Jane Sun discuses globalization 4.0 at Davos
01/25/2019|10:50:37 AM|
The growth rate of international overnight hotel stays is twice that of the overall industry rate, and growth in international air tickets is three times that of the overall industry rate.
The five trends that matter in big data for travel in 2019
01/24/2019|11:54:19 AM|
The ownership of data is moving from the corporations and private enterprises to the individual consumers and citizens.
Booking.com is promoting its home listings while expanding partnerships in China
12/02/2018|7:21:30 AM|
As one of the largest travel e-commerce companies in the world, Booking.com is playing catch up in homes category by showcasing more homes and apartments than traditional accommodations.
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