Search results for “ancillary”
Airlines want customer service, dedicated social teams as priorities
Study found that social customer service as a major priority for airlines had jumped from 32% of respondents last year to 40% in 2016.
Meta-search in China — as astute as it gets
From pure traffic generation to moving into areas of facilitated bookings, meta-search has come a long way. And China seems to have predicted well and led the way.
The Jetstar Group reports record underlying EBIT of USD 452 million for 2016
Qantas Group’s low-fares airline, the Jetstar Group, recently reported record underlying EBIT of USD 452 million, up 97% for fiscal year 2016.
Travelport unfazed by limited penetration in China, hopeful of bright future
Travelport is confident of delivering sustainable growth in the coming years, but it is still waiting for the regulatory environment to open up in China.
Spring Airlines embarks on exciting journey of retailing
Just like carriers in the U. S. and Europe, China’s Spring Airlines, too, is positioning itself for being a platform of choice for all travel needs.
China Southern’s ancillary service revenue increased by 102.44% in 2015
China Southern Airlines reported 103.60% YoY increase in ecommerce direct sales up to December 31 2015. Of which, mobile sales increased by 189.65% YoY, sales via WeChat increased by 195.00% YoY and its ancillary service revenue increased by 102.44% YoY.
Airlines – don’t crowd the inbox
Ancillary revenue guru IdeaWorks has taken a detailed look at six airlines’ post-booking email marketing efforts. IdeaWorks found that the big revenue earners for airlines – bags and seats – are not promoted as actively as car hire and hotels which are less lucrative.
Google: time for the travel industry to see through its do-no-evil mantra
Google might pose the biggest long-term threat to the profitability and growth of airlines, hoteliers and travel intermediaries that they have ever seen.
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