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Search results for “Viewpoint”
Is there future for a hotel-owned OTA?
08/03/2020
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11:34:48 PM
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We keep confusing the tool (OTAs) with the strategy (a proper plan) and, until we keep mixing the two, there's no easy way out.
Making travel simpler, cheaper – how’s the innovation coming along?
12/19/2017
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2:08:43 PM
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Disruption of flight booking doesn’t come out of the blue. It’s a process.
Cruise industry booms in Asia with 31% growth in capacity
10/13/2017
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10:22:01 AM
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There were 66 ships deployed in Asian waters this year, representing an increase in capacity of 31% from the previous year.
Are hotel brand dotcoms the new Amazon?
07/17/2017
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2:51:47 PM
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Recent research from Phocuswright indicates that travelers want to book as much as possible through hotels: sightseeing tours, museum and event tickets, dining and other in-destination activities.
Bike sharing: How to solve the final mile problem
07/03/2017
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7:11:14 PM
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Bike-sharing helps solve the ”final mile” problem of travel, it feeds into multi-modal and local, and is app/messaging based.
Virtual reality in travel and hospitality – is it a fad?
07/03/2017
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6:02:31 PM
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The adoption of VR by the sector are driven by competition, heightened customer expectations and improving marketing strategies. Some flight carriers, hotels and restaurants have started applying it.
Four ways for hotels to engage guests on social media
07/01/2017
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6:42:58 PM
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Medallia's research suggests hotels that responded to more than half saw an increase in NPS and outperformed local competitors in TripAdvisor ratings and even saw a 6% increase in occupancy.
Airlines are struggling with the transition to one-on-one customer messaging
04/28/2017
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7:06:40 PM
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Airlines are aware of Facebook – we found that 87.5% of all airlines have a Facebook page and 149 of 200 airlines’ Facebook pages featured Messenger links.
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