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Search results for “ReviewPro”
Booking.com's market share reaches 39.2% of total online hotel reviews in Q1
06/15/2022
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4:14:32 PM
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Average review scores decreased 0.7 points during this period, after having fallen by 0.5 points from Q1 2020 to Q1 2021.
UN tourism hails China's reopening; Marriott appoints new China president | Daily Brief
02/27/2023
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11:49:21 PM
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Cathay Pacific taps Taipei, Vancouver for potential US traffic connections; Vietnamese carriers push back China service resumption.
US regulator triggered by HNA revamp; OYO’s Chinese rivals merge | Daily Brief
03/12/2020
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12:11:00 AM
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Cathay Pacific expects "substantial" loss in the first half of the year; Tokyo Disney extended shutdown to April.
Back to basics: online reputation management
02/13/2019
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9:16:09 PM
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Hotels should strengthen their monitoring of online reviews and provide effective feedback as great online reputation is essential for positive brand awareness and increased customer satisfaction.
Shiji acquires majority stake in guest intelligence ReviewPro for EUR 26.36 million
01/16/2017
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6:23:22 PM
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Shiji, a Chinese hotel information company partially owned by Alibaba, acquired a 79.47% stake in Spain-based hotel review company ReviewPro for EUR 26.36 million.
Data on its own isn’t enough, make it part of an organization’s culture
02/09/2017
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3:29:24 PM
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Data alone cannot provoke change - rather accessibility, acting on it, customer support, training, incentivizing employees and ending up with the development of a customer-centric culture is key, says RJ Friedlander, CEO of ReviewPro.
7 pillars of Shiji’s business transformation
02/16/2017
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5:14:10 PM
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Shiji envisions being a part of consumers’ lives when they “eat, sleep, shop and play”. This forms the basis of group’s latest transformation - being a platform service provider with strong data and analytical capabilities encompassing various sectors.
Key to being customer-centric: Count on cloud + data + API
03/07/2017
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8:57:27 AM
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A guest or a consumer doesn’t differentiate between “experiences” coming from a retail brand or a hotel property. So hotel companies need to focus on customer-centricity in the complex world of accommodation shopping.
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