Search results for “Medallia”
Medallia acquires Hospitality software startup Zingle for $42M
As of 2017, Zingle has cooperated with giant hotel chains including Hyatt Hotels and Wyndham Destinations.
Four ways for hotels to engage guests on social media
Medallia's research suggests hotels that responded to more than half saw an increase in NPS and outperformed local competitors in TripAdvisor ratings and even saw a 6% increase in occupancy.
When Best Western engages with reviews, its occupancy spikes
When Best Western properties worldwide engaged with user reviews across the Internet, they saw their annual occupancy rates grow at double the rate of properties that didn’t.
Welcome, in Mandarin
China has become the biggest travel spender in the world, and hotels are taking notice. Across Europe and America, back-office planners and front desk clerks are learning Chinese customs to attract the new travelers and keep them returning.
Study: Hotels deliver better quality product, yet raising the bar
November 30, 2007: Hotel performance scores are increasing, well-known hotel brands are losing “mindshare” among customers, and a growing number of hotel brands are struggling with “lunch bag letdown,” the phenomenon that occurs when a guest’s positive impression of a brand is tarnished by an actual stay experience.
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DidaTravel raises funding from Alibaba, accelerates digitalization and globalization
Trip.com Group unveils new travel marketing hub Star Store
Air France-KLM joins airlines getting ahead of fare wars by mimicking Uber
Chinese consumers are now more open to travel, but outbound caution stays
Trip.com Group reveals more investments in filing for second listing
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