Search results for “Hertz”
July 6, 2009: About a decade ago, blogs and emerging social networks like MySpace and LinkedIn gave rise to a second customer rights movement that is just now abating. The third wave, which harnesses the influence of Facebook and Twitter and may peak with a new Internet standard coincidentally called Google Wave, is just now on the horizon.
Customer satisfaction with hotels remained strong (unchanged at 82.9) but airlines (-1.9 to 75.8) and rental car (-0.3 to 79.0) scores declined in the first quarter of 2009. Mandarin Oriental Hotels, JetBlue Airlines, and Enterprise Rent-a-Car ranked number one in hotel, airline, and rental car industry customer satisfaction, respectively.