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Companies fall short on traveller wellness
While 55% of those polled said their companies have an employee wellness programme in place, only 11% designed a programme specifically for travellers.
Ahead of its IPO,-what even is Airbnb anymore?
To fully professionalize—to operate no differently than another hospitality giant like Marriott—would effectively wipe out many of the mom-and-pop listings that built what it calls an “unrivaled brand.”
Airlines leave millions in profit on the table - and they don’t even know it
In selling single tickets, the airline needs the customer. In selling group tickets, the customer needs the airline.
The CRM data warehouse
The PMS provides information like recency, frequency, and monetary value, but never about guest preferences, demographics, or what they do when they’re not staying at that particular hotel.
Plum Guide raises $18.5M with its ‘vacation homes for the elite’
As well as using a data approach, The Plum Guide also sends actual human beings to vet every property in person.
Why does the financial community not value digital innovation at airlines?
According to recently published research in HBR, financial markets reward “growth” companies for investment in digital technology, but actively punish more mature, steadily profitable firms for the same.
How to design hotel gyms to motivate guests
Fitness centers can take up more space in a hotel especially if they are part of a larger wellness zone that incorporates the spa, pools, relaxation areas.
Amex GBT launches new products in 'watershed' year
Konwiser said Amex GBT would integrate some of its new features into other online booking tools, as part of a wider focus on the mobile experience.
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