NB: This is a guest article by Brian Tan, founder and CEO of Zicasso, an online luxury travel referral service that connects consumers with the top travel specialists.
In recent months, some industry research reports found that more consumers are now inclined to use a good travel agent, reversing a downward trend.
That’s good news for the offline agent industry and certainly there are many reasons for optimism.
However, the travel agent industry continues to be a challenge, with very low average annual incomes and almost no top young talent joining the industry. Yet, there are still those who perform much better than the rest.